FAQs

Where are the products made? 
All SASKA SHAW products are designed and handmade in Berlin, Germany. 
 
Do you offer international shipping? 
Yes, we provide free worldwide shipping on all orders. 
 
Can I return or exchange a product? 
For detailed information on returns and exchanges, please visit our Return Policies page. 
 
How do I take care of the wood? 
Please consult our page “Care Instructions”. You also find the instructions on the back of our business card. 
 
Are the materials your products are made from hypoallergenic/non-allergenic/safe for people with allergies? 
Please consult our page “Materials & Allergies” regarding this topic. To respond to this question in a helpful way quite a few details need to be considered. The easy answer to this question is always “No” as you will find explained in the respective paragraphs. 
 
Are the products sustainable?
SASKA SHAW continuously innovates to deliver more eco-friendly products. Our collection featuring dyed and recycled wood earrings incorporates recycled wood elements. In case you are looking for items that are purely made from recycled wood, please consult the item descriptions. Generally, wood is a sustainable resource. You may want to go with specific kinds of wood such as linden, elm, or pine. 
 
How can I contact customer service? 
You can reach our customer service team via email at info@saskashaw.com. 
 
What payment methods do you accept? 
We accept a variety of payment methods including major credit cards, PayPal, and other secure payment options available at checkout.